Return & Refund Policy
At Jessica Williams Boutique, customer satisfaction is important to us. If your purchase does not meet your expectations, you may return eligible items by following our straightforward return process.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be unused and in its original condition. It must also be returned with its original packaging, tags, accessories, and all materials originally provided with the product.
Our customer service team is here to help you throughout every stage of the return process.
Restocking Fee: We do not charge a restocking fee for returned items.
Return Policy Overview
Return Window:
Eligible items may be returned within 30 days of the date your order was delivered.
Condition:
Returned products must be unused, in their original condition, and include their original packaging, tags, accessories, and all additional materials supplied with the item.
Return Assistance:
Our customer service team will share the necessary return instructions and assist you throughout the process.
Restocking Fee:
$0 — no restocking fees are charged for returned products.
Return Costs
For Defective, Damaged, or Incorrect Products:
Return shipping is free of charge if you receive the wrong item, your product arrives damaged during transportation, or the item has a defect.
For Customer Remorse or Change of Mind:
If you wish to return an item because you ordered the wrong product or size, it does not fit properly, or you have changed your mind, you will be responsible for paying the actual return shipping costs.
Original shipping charges are non-refundable.
How to Return an Item
1. Contact Us:
Send an email to info@jessica-williams.com with your order number and an explanation of why you would like to return the product.
2. Prepare Your Return:
Pack the item carefully and securely using its original packaging. Be sure to include all original tags, accessories, documents, and any other materials that came with the product.
3. Ship Your Return:
Send your package back according to the shipping instructions provided in your return authorization email. You can use the shipping carrier or return option suggested in those instructions.
Refund Process
Return Inspection:
After we receive your returned product, our team will examine it to confirm that it meets the conditions outlined in our return policy.
Refund Timing:
Once your return is approved, we will process your refund through the original payment method used when placing your order.
Please allow up to 7 business days for the refund to be reflected in your account. Processing times may differ depending on your bank or payment service provider.
Exchanges
If you prefer to exchange your purchase for another size, color, or product, please email us at info@jessica-williams.com.
Our customer service team will assist you with the steps required to complete your exchange.
Non-Returnable Items
Certain items may not qualify for returns for hygiene or safety reasons.
If a product cannot be returned, this restriction will be clearly indicated on the corresponding product page.
Questions?
For any questions about returns, refunds, or exchanges, please check our FAQ page or contact our customer service team.
We strive to answer customer inquiries within 24 hours.
Contact Information
Store name: Jessica Williams Boutique
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: 8351 Northwest Blvd #200, Indianapolis, IN 46278, United States
Company Address: prof. Johanna Westerdijkstraat 74, Badhoevedorp, NH, 1171KM, Netherlands
Email: info@jessica-williams.com
Phone number: +1 463 209 7084
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed