FAQs

Welcome to the Jessica Williams Boutique FAQ page. Here, you can find helpful answers to common questions about placing orders, shipping, order tracking, returns, refunds, exchanges, and payment options.

If you cannot find the information you are looking for, please email us at info@jessica-williams.com. We aim to reply to all inquiries within 24 hours.

Orders & Shipping

1. How long does delivery take?

Our estimated delivery period is 7–10 business days, beginning from the date you place your order.

This timeframe consists of:

Order handling: 1–2 business days, Monday through Friday

Transit time: 6–8 business days, Monday through Friday

Please keep in mind that delivery estimates may occasionally change due to shipping carrier delays, public holidays, severe weather, or other factors outside our control.

For further information, please refer to our Shipping Policy.

2. Is shipping free?

Yes. All orders shipped to addresses within the United States qualify for free shipping, regardless of the total purchase amount.

3. Where do you ship?

We currently ship exclusively to locations within the United States.

Jessica Williams Boutique does not offer international shipping at this time.

4. When will my order be processed?

Orders are generally prepared and processed within 1–2 business days, Monday through Friday.

Our daily order cutoff is 5:00 PM ET (Eastern Time).

If you place an order after 5:00 PM ET, processing will begin on the next business day. This may extend the estimated delivery period by one additional business day.

5. How can I track my order?

Once your package has been dispatched, we will send you a shipping confirmation email with your tracking information.

You can enter the provided tracking number on the relevant shipping carrier's tracking website or use our Order Tracking Page when available to check the status of your delivery.

6. Which shipping carriers do you use?

Depending on your delivery address and the requirements of your order, we may ship your package through one of these carriers:

  • USPS

  • UPS

  • FedEx

The shipping provider assigned to your package may differ based on its destination and fulfillment needs.

7. What should I do if my package is delayed or lost?

If your shipment is taking longer than expected, appears to be missing, or you encounter another shipping-related problem, please email info@jessica-williams.com.

Be sure to provide your order number and any tracking details you have available. This will help our customer support team investigate your shipment and provide assistance.

8. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us at info@jessica-williams.com and include your order number together with a description of the issue.

If you receive the wrong product, an item with a defect, or a product that was damaged during transportation, you will not have to cover the return shipping expenses.

Our customer service team will send you the necessary instructions for returning the item.

Returns & Exchanges

9. What is your return policy?

We provide a 30-day return window.

You may submit a return request within 30 days after your order has been delivered.

To qualify for a return, the item must be:

  • Unused

  • In its original condition

  • Packaged in its original packaging

  • Returned with all original tags, accessories, documents, and other included materials

For complete details, please review our Return & Refund Policy.

10. How do I return an item?

To request a return, follow these steps:

1. Contact us

Send an email to info@jessica-williams.com with your order number and the reason you wish to return your purchase.

2. Prepare your item

Carefully package the product in its original packaging, making sure to include all tags, accessories, documents, and any other materials that originally came with it.

3. Follow the return instructions

Our team will email you the return instructions. Please send your package back according to the directions provided in your return authorization.

Please contact our customer service team before shipping any items back to us.

11. Do I have to pay for return shipping?

Return shipping costs depend on why you are returning the product.

Damaged, defective, or incorrect products:

If your order contains the wrong item, arrives damaged during shipping, or includes a defective product, you will not be charged for return shipping.

Change of mind:

If you purchased the wrong item or size, the product does not fit as expected, or you decide you no longer want it, you must pay the actual return shipping expenses.

The original shipping fees cannot be refunded.

12. Do you charge a restocking fee?

No. We do not apply any restocking charges to returned items.

Our restocking fee is $0.

13. Can I exchange an item?

Yes.

If you want to exchange an eligible product for another size, color, or item, please get in touch with us at info@jessica-williams.com.

Our customer support team will guide you through the necessary steps to complete your exchange.

14. Are any products non-returnable?

Some items may be excluded from returns because of hygiene or safety considerations.

Whenever a product is not eligible for return, this information will be clearly displayed on its corresponding product page.

Refunds

15. When will I receive my refund?

After your returned package arrives, we will examine the product to make sure it satisfies the conditions of our return policy.

Once your return has been accepted, we will issue the refund through the payment method originally used for your purchase.

Please allow up to 7 business days for the refunded amount to become visible in your account after processing. The specific timeframe may depend on your bank or payment provider.

For further details, please see our Return & Refund Policy.

16. Where will my refund be sent?

Approved refunds are typically credited to the same payment method used when the original order was placed.

The time required for your refund to appear may differ depending on the processing procedures of your bank or payment provider.

Payments

17. What payment methods do you accept?

We currently support the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Your payment must be successfully completed before we can process your order and prepare it for delivery.

To learn more, please visit our Payment Policy.

18. Is my payment information secure?

Yes. We use protected checkout systems, SSL encryption, and reliable payment processors, including Shopify Payments and PayPal, to securely handle your transactions.

Jessica Williams Boutique does not directly retain your full credit card or debit card details.

19. What currency are your prices displayed in?

Unless indicated otherwise, all prices in our online store are displayed in United States Dollars (USD).

When supported, you may also see prices converted into your local currency during checkout.

The final payable amount for your order will be presented before you confirm your purchase.

20. Are there additional shipping charges at checkout?

No. We provide free delivery for all qualifying orders shipped within the United States, without requiring a minimum order value.

Your complete order total will be shown during checkout before you submit your payment.

21. Can I use a discount code?

Yes.

You can enter a valid promotional code when checking out. Unless different conditions are specifically mentioned, only one discount code can be applied to each order.

22. Does Jessica Williams Boutique store credit expire?

Any store credit provided by Jessica Williams Boutique is issued as a digital gift card and has no expiration date.

23. What happens if my payment is declined?

If your transaction is rejected, fails to process, or cannot be approved, your order will not be accepted or prepared for shipment.

You may need to select a different payment option or reach out to your bank or payment service provider for assistance.

For certain purchases, we may request additional details or verification to comply with our fraud-prevention procedures.

Customer Service

24. How can I contact Jessica Williams Boutique?

You can reach our customer support team by email:

Email: info@jessica-williams.com

We strive to answer customer inquiries within 24 hours.

25. What are your customer service hours?

Our customer support team is available during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM ET (Eastern Time)
Saturday and Sunday: Closed

Messages submitted outside these hours will be reviewed as soon as possible during our next available business hours.

Still Have a Question?

If you have not found the answer to your question, please reach out to our customer service team at info@jessica-williams.com.

Phone number: +1 463 209 7084

When asking about an existing purchase, please provide your order number so our team can assist you more effectively.

Jessica Williams Boutique
Operated by S&S DotCom VOF
prof. Johanna Westerdijkstraat 74
1171 KM Badhoevedorp, NH
Netherlands

Company Number: 42008203

Email: info@jessica-williams.com
Phone number: +1 463 209 7084